Convermax has passed an important milestone. In the last year, we have doubled in the number of customers. With this growth, we faced new challenges. So, we decided it’s time to step back, rethink how we work, and find the best way to scale moving forward.

For now, these two key changes are coming for the way we work:

• We no longer charge the mandatory installation fee.

• Custom development detaches from maintenance and support.

Changes to the installation process

Historically, we onboarded every customer manually. From now on, the Stage 1 plan suggests self-service onboarding. Stage 2 and Stage 3 plans come with limited custom setup hours.

Onwards, our team focuses on refining the onboarding experience, improving the documentation, and enhancing the Shopify app configuration panel. We expect it will help merchants who want to integrate on their own. If a customer needs and wants our help with onboarding, we are happy to do it, but we will prepare a custom quote, depending on the project's complexity.

Also, we want to give external dev teams as much freedom and flexibility as they want. Let good developers do a good job without contacting us.

Per-hour rate custom development

Since the launch of the product, we provided custom development services on top of our product free of charge. Now, if the customer wants a unique design, a special feature, etc., we will charge an hourly rate for the development. The costs depend on the volume and difficulty of the task. It applies to migration from one platform to another and changing the store template.

Regular support and maintenance services remain free on all platforms.

These changes will allow us to enhance our product and better serve our customers in the long term.

Alex Shcherbachev / Convermax Founder