Product Support Engineer (C# / JavaScript)

Written By Alex Sherbachev

Location: Barcelona, Spain

At Convermax, we’re developing a powerful search engine tailored for online auto parts stores. We’re looking for a Product Support Engineer to join our team and help deliver exceptional customer support. This role requires a unique blend of strong communication skills and technical expertise — you’ll be assisting customers by directly troubleshooting, debugging, and fixing code issues.

On the client side, we work with JavaScript / React / Redux, and on the server side, we use C# and .Net. This is a complex, high-performance system with a distributed architecture where milliseconds count. Currently, around 500,000 users rely on our service every day.

Responsibilities:

  • Manage technical inquiries and support requests via email

  • Troubleshoot and resolve straightforward issues (in C# and JavaScript code)

  • Escalate complicated cases to the development team when needed

  • Keep customers informed on the status and progress of their requests

Requirements:

  • Proficiency in English

  • Work permit in Spain

  • Experience with C# and .Net on Backend

  • Web development skills in HTML, JavaScript, and CSS

  • Customer-focused with excellent communication skills

  • Ability to work in-office

We offer a competitive salary, flexible working hours, and the opportunity to be part of a dynamic and growing team.

If you’re passionate about software, auto parts, and customer support, we’d love to hear from you!

Alex Sherbachev