Product Support Engineer (C# / JavaScript)
Location: Barcelona, Spain
At Convermax, we’re developing a powerful search engine tailored for online auto parts stores. We’re looking for a Product Support Engineer to join our team and help deliver exceptional customer support. This role requires a unique blend of strong communication skills and technical expertise — you’ll be assisting customers by directly troubleshooting, debugging, and fixing code issues.
On the client side, we work with JavaScript / React / Redux, and on the server side, we use C# and .Net. This is a complex, high-performance system with a distributed architecture where milliseconds count. Currently, around 500,000 users rely on our service every day.
Responsibilities:
Manage technical inquiries and support requests via email.
Troubleshoot and resolve straightforward issues (in C# and JavaScript code)
Escalate complicated cases to the development team when needed.
Keep customers informed on the status and progress of their requests.
Requirements:
Proficiency in English.
Experience with C# and .Net on Backend.
Web development skills in HTML, JavaScript, and CSS.
Customer-focused with excellent communication skills.
Comfortable working in an office setting.
What We Offer:
Competitive salary.
Flexible working hours.
An opportunity to contribute to cutting-edge technology as part of a skilled and collaborative team.
If you’re passionate about software, auto parts, and customer support, we’d love to hear from you!
This position requires a valid work permit/authorization to work in Spain.